Pro-Teck Smart Solutions is a trading name of Pro-Teck Electrical Limited (“Pro-Teck”, “we”, “us” or “our”). Pro-Teck Electrical Limited is the data controller responsible for personal information collected through this website and during the provision of our services.
Registered company number: 06689326
Registered office: Unit 3 Kestrel Business Park, Kestrel Way, Woking, GU21 3DE
Privacy enquiries: info@pro-teck.co.uk
1. Information we collect
Log data
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.
Device data
We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.
Personal information
We may ask for personal information, such as your:
Details about your project, property or service requirements
Property address and postcode
Photographs, plans, documents and other files you upload
Preferred appointment dates and times
Communications between you and Pro-Teck
Quotation, installation, warranty and service records
Payment and transaction information
Marketing preferences
Information submitted through website forms, telephone calls, emails and social media
2. Legal bases for processing
We will process your personal information lawfully, fairly and in a transparent manner. We collect and process information about you only where we have legal bases for doing so.
These legal bases depend on the services you use and how you use them, meaning we collect and use your information only where:
it’s necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (for example, when we provide a service you request from us);
it satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests;
you give us consent to do so for a specific purpose (for example, you might consent to us sending you our newsletter); or
we need to process your data to comply with a legal obligation.
Where you consent to our use of information about you for a specific purpose, you have the right to change your mind at any time (but this will not affect any processing that has already taken place).
We retain enquiry records for no longer than necessary. Customer, contract, installation, warranty and maintenance records may be retained for the duration of the customer relationship, applicable warranty periods and any period required for legal, insurance, tax, MCS or regulatory purposes. Financial records are normally retained in accordance with applicable UK tax and accounting requirements. While we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure and cannot guarantee absolute data security. If necessary, we may retain your personal information for our compliance with a legal obligation or in order to protect your vital interests or the vital interests of another natural person.
Completing installations and providing maintenance — Performance of a contract
Responding to enquiries and preparing quotations — Steps before entering into a contract
Keeping invoices, tax and financial records — Legal obligation
Managing warranties and customer records — Contract and legitimate interests
Improving the website and measuring performance — Consent or legitimate interests, depending on the technology
Sending optional promotional emails — Consent
Protecting the company against disputes or claims — Legitimate interests
Meeting MCS, RECC, certification or regulatory responsibilities — Legal obligation and legitimate interests
3. Collection and Use of information
We may use personal information to:
respond to enquiries and estimate requests;
assess the suitability and requirements of a proposed project;
arrange surveys, appointments and installation visits;
prepare quotations, contracts and invoices;
provide smart home, renewable-energy, electrical, heating and cooling services;
manage installations, maintenance, repairs and warranties;
communicate with customers, suppliers and subcontractors;
keep business, financial and regulatory records;
manage complaints, disputes and insurance claims;
maintain the security and performance of our website;
measure website and advertising performance where permitted; and
send marketing communications where the recipient has consented or where another lawful basis applies.
4. Disclosure of personal information to third parties
We may disclose personal information to:
Website hosting and form providers
Email and communications providers
CRM and customer-management systems
Cloud storage providers
Accountants and payment providers
Analytics and advertising platforms
Manufacturers and equipment suppliers
Installation subcontractors
MCS, RECC and certification organisations
Energy providers or grant administrators where relevant
Warranty and insurance providers
Professional advisers
Government bodies, regulators and law-enforcement organisations where required
We only share information where necessary for the relevant purpose and require service providers acting on our behalf to protect it appropriately.
5. International transfers of personal information
Some of our service providers may store or process personal information outside the United Kingdom. Where this involves a restricted transfer under UK data-protection law, we take steps to ensure an appropriate level of protection. This may include relying on UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another safeguard permitted under UK data-protection law.
6. Your rights and controlling your personal information
Choice and consent: Depending on the circumstances, you may have the right to:
request access to your personal information;
request correction of inaccurate or incomplete information;
request deletion of your information;
request restriction of processing;
object to processing based on legitimate interests;
object to direct marketing;
request data portability;
withdraw consent where processing relies on consent; and
complain to the Information Commissioner’s Office.
These rights are not absolute and may be subject to legal exceptions.
To exercise your rights, email info@pro-teck.co.uk. We may need to verify your identity before processing your request.
Information from third parties: If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
Restrict: You may choose to restrict the collection or use of your personal information. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below. If you ask us to restrict or limit how we process your personal information, we will let you know how the restriction affects your use of our website or products and services.
Access and data portability: You may request details of the personal information that we hold about you. You may request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine formats. You may request that we erase the personal information we hold about you at any time. You may also request that we transfer this personal information to another third party.
Correction: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.
Notification of data breaches: We will comply with laws applicable to us in respect of any data breach.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
If you are unhappy with how we have used your personal information, please contact us first at info@pro-teck.co.uk. You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Unsubscribe: To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
7. Cookies and similar technologies
Our website uses cookies and similar technologies to help it function correctly, protect its security, remember visitor preferences and understand how people use the website. Essential cookies may be used where necessary to provide core website functions and do not require consent where permitted by law. With your permission, we may also use analytics cookies to measure website traffic and performance, advertising cookies to understand the effectiveness of our marketing, and third-party cookies connected with services such as embedded maps, videos or other website features. Some cookies are deleted when you close your browser, while others remain on your device for a set period determined by us or the relevant service provider. Where consent is required, non-essential cookies will not be activated until you make a selection through our cookie banner or preference settings. You can accept, reject or change your cookie preferences at any time through the cookie settings available on our website. You may also manage or delete cookies through your browser settings, although disabling essential cookies may affect how parts of the website operate.
8. Business transfers
If Pro-Teck undergoes a sale, merger, restructuring or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable data-protection requirements.
9. Limits of our policy
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.
10. Changes to this policy
At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. We may update this privacy policy from time to time to reflect changes to our services, systems or legal obligations. The latest version will be published on this page with its effective date. Where appropriate, we will notify affected individuals of significant changes.
If we make a significant change to this privacy policy, for example changing a lawful basis on which we process your personal information, we will ask you to re-consent to the amended privacy policy.
Data controller
Pro-Teck Electrical Limited
Company number: 06689326
Unit 3 Kestrel Business Park
Kestrel Way
Woking
GU21 3DE
Email: info@pro-teck.co.uk
Privacy contact
Managing Director
Email: info@pro-teck.co.uk
Effective date: 06/08/2026
Last updated: 06/08/2026