terms & conditions

terms & conditions

terms & conditions

THE FOLLOWING TERMS AND CONDITIONS GOVERN THE SUPPLY OF ALL GOODS AND SERVICES.

Effective date: 6 August 2026

These Terms and Conditions may apply to the supply of the following goods and services by Pro-Teck Smart Solutions, a trading name of Pro-Teck Electrical Limited, registered in England and Wales under company number 06689326.

  • Smart home automation

  • Solar PV

  • Battery storage

  • EV charging

  • Heat pumps

  • Air conditioning

  • Electrical and IT services

  • Maintenance and repairs

Registered office:
Unit 3 Kestrel Business Park
Kestrel Way
Woking
GU21 3DE

Email: info@pro-teck.co.uk
Telephone: 01483 822 555

1. DEFINITIONS

1.1. For the purposes of these Terms and Conditions, the following definitions apply:

(a).  “The Company”, “we”, “us” or “our” means Pro-Teck Electrical Limited, trading as Pro-Teck Smart Solutions.
(b).  “The Customer” shall mean the person or organisation for which the Company agrees to carry out the works and/or materials with.


1.2.  The Company reserves the right to refuse or decline work at its discretion. All orders are accepted by the Company solely on these Terms and Conditions, which override any terms and conditions stipulated, incorporated or referred to by the Customer whether in its order or any negotiations. No variation or addition to these Terms and Conditions shall be incorporated into the Contract unless such variations or additions and the Company’s agreement thereto are both expressly agreed in writing. Any order placed by the Customer with any of the Company’s employees or representatives shall be subject to acceptance by the Company


1.3. All prices shown on this site are in GBP (sterling) and exclude VAT unless otherwise stated

2. GENERAL

2.1. We allocate 1-hour time slots from Monday to Friday for site visits/inspections for the purpose of quotations and revisions of quotations, between our office hours of 08:00 am to 05:00 pm. At times it may be necessary to re-schedule an appointment due to unforeseen circumstances. If so, we will attempt to contact The Customer to try to re-schedule another appointment as soon as reasonably possible at a mutually convenient time. The Company accepts no liability for any loss this might incur.

3. GUARANTEE

3.1. The Guarantee shall be for labour only in respect of faulty workmanship is for 6 months from the date of completion. All general materials such as switches, sockets, lighting pendants and other domestic face plate accessories have a 3-month Pro-Teck guarantee and 12 months’ manufacturer guarantee. The guarantee may become null & void if the work/materials supplied by the company is:

(a). Subject to misuse or negligence.
(b). If work or materials have therefore been modified, tampered or repaired by anyone other than a Company Operative. The Company offers no such guarantee on materials supplied by the Customer and will accept no liability for any consequential damage or fault.
(c). Any faulty materials reported after 3 months’ period of Pro-Teck guarantee can still be replaced by Pro-Teck but replacement labour will apply depends on time spent as per our standard rates (T&C 11)


3.2. Pro-Teck Electrical Limited is not responsible for the performance or suitability of any materials, parts or products purchased directly by The Customer whether directly or indirectly which have an impact on goods or services supplied by The Company.


3.3. Pro-Teck Electrical Limited Limited is not responsible for any software as well as programming and alarm control programs to mobile client devices. Uniquely Pro-Teck is not responsible for incompatibility with any client appliances.


3.4. If you ask us to visit you for a fault which is not covered by this warranty or is subsequently found to be due to user error, user damage or because of something that you have done to cause the problem, our prevailing standard charges (T&C 11) will be applied.


3.5.  Pro-Teck Electrical Limited is not responsible for any improper functioning of equipment in any property in which work is carried out, even if the fault appeared during the work commissioned by us.

4. QUOTATION

4.1. The agreed final quote represents a written contract for the exact work to be completed. Any agreement made verbally must be agreed by Marcin Kaczmarczyk and no one else is authorised to bind The Company into any agreement(s).

(a). The agreement is made between Pro-Teck Electrical Limited and the customer.
(b). The customer is identified as the name on the quotation.
(c). Once agreed The Customer is liable for the full price of the quotation, including VAT and any additional works requested after.
(d). Any quotation given by the Company is not an offer and the Company reserves the right to withdraw or amend any quotation at any time prior to the Company’s acceptance of the Customer’s order.


4.2. All quotations written by Pro-Teck Electrical Limited for The Customer represent the requests of The Customer. We will not be held liable for any works that are not included in the written quote. It is the Customer’s responsibility to inform about any potential additional works related to quotation content.

(a). It is the Customer’s responsibility to make sure the Works are included in the quote which the customer wishes to perform. In the quote are also included drawings and customer should be consulted on what basis are performed works and what concerns for.


4.3. All written quotations from the Company is valid for one month from the date of issue.


4.4. All quotations are not binding until agreed by both parties. All quotations will be subject to a start date, to be agreed and estimated completion time. Company reserves to extend completion time to until all works are completed to company quality and safety policy.


4.5. All materials supplied by us will be that of high quality and plain white plastic. Any other materials can be ordered at special request by the Customer. We will endeavour to do our best in matching any existing décor, however on the odd occasion where that request may not be achievable the customer will be notified and consulted.


4.6. All quotation and estimates are subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. Any works requested that was not included in original quotation will be charged additionally either per point charge or per our rated per point or time spent where default rates apply (T&C11). Pro-Teck reserve right to decide which calculation method (per point or per time spent) will apply. The customer can verify this before ordering additional works

(a). The Customer is liable for the full price of any additional works requested to any member of the Company, however, only Marcin Kaczmarczyk or Daniel Mazurek are authorised to provide costing for additional works, verbally or in writing.
(b). It is the Customer’s responsibility to consult price before ordering additional works. Any works ordered without price consultation are considered as Client agreement all charges related to additional work requested. Works ordered verbally to Pro-Teck employees on site are bidding as formally requested.


4.7. All labour charges are calculated by the Company in man hours. It may be that by employing extra resources The Company can finish a task more quickly than estimated. In that case, the price of the quote will still remain the same.


4.8. Any materials supplied by the customer should be consulted with the company. The Company reserves the right to charge additional labour if materials supplied by client requiring additional works or preparation for their correct and safe operation.


4.9. Pro-Teck buys materials at quantity prices reserved exclusively for them. Any material supplied by us will be invoiced as the retail price.

(a). The company will confirm any materials individual cost if requested by Customer, but we are not able to provide copies of our material invoices.


4.10. Indicated time for completion is estimated time only and The Company reserves the right to extend required time under various circumstances or additional
Difficulties. The time required is calculated based on assumption that subject workplace will be empty with no furniture, fixtures and other trades working at the same time as Pro-Teck Electrical Limited.


4.11. Company reserves to charge additional labour for moving furniture or preparing workspace if Client premises will not be ready for work, not empty or occupier- unless otherwise agreed before work starts.


4.12. Company indicate where possible time required for completion but the overall cost is priced per item and not time used. Where job will be completed under the time indicated then charges will still apply as required.

4.1. The agreed final quote represents a written contract for the exact work to be completed. Any agreement made verbally must be agreed by Marcin Kaczmarczyk and no one else is authorised to bind The Company into any agreement(s).

(a). The agreement is made between Pro-Teck Electrical Limited and the customer.
(b). The customer is identified as the name on the quotation.
(c). Once agreed The Customer is liable for the full price of the quotation, including VAT and any additional works requested after.
(d). Any quotation given by the Company is not an offer and the Company reserves the right to withdraw or amend any quotation at any time prior to the Company’s acceptance of the Customer’s order.


4.2. All quotations written by Pro-Teck Electrical Limited for The Customer represent the requests of The Customer. We will not be held liable for any works that are not included in the written quote. It is the Customer’s responsibility to inform about any potential additional works related to quotation content.

(a). It is the Customer’s responsibility to make sure the Works are included in the quote which the customer wishes to perform. In the quote are also included drawings and customer should be consulted on what basis are performed works and what concerns for.


4.3. All written quotations from the Company is valid for one month from the date of issue.


4.4. All quotations are not binding until agreed by both parties. All quotations will be subject to a start date, to be agreed and estimated completion time. Company reserves to extend completion time to until all works are completed to company quality and safety policy.


4.5. All materials supplied by us will be that of high quality and plain white plastic. Any other materials can be ordered at special request by the Customer. We will endeavour to do our best in matching any existing décor, however on the odd occasion where that request may not be achievable the customer will be notified and consulted.


4.6. All quotation and estimates are subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials. Any works requested that was not included in original quotation will be charged additionally either per point charge or per our rated per point or time spent where default rates apply (T&C11). Pro-Teck reserve right to decide which calculation method (per point or per time spent) will apply. The customer can verify this before ordering additional works

(a). The Customer is liable for the full price of any additional works requested to any member of the Company, however, only Marcin Kaczmarczyk or Daniel Mazurek are authorised to provide costing for additional works, verbally or in writing. Alternatively, Partycja Smolka can pass that information.
(b). It is the Customer’s responsibility to consult price before ordering additional works. Any works ordered without price consultation are considered as Client agreement all charges related to additional work requested. Works ordered verbally to Pro-Teck employees on site are bidding as formally requested.


4.7. All labour charges are calculated by the Company in man hours. It may be that by employing extra resources The Company can finish a task more quickly than estimated. In that case, the price of the quote will still remain the same.


4.8. Any materials supplied by the customer should be consulted with the company. The Company reserves the right to charge additional labour if materials supplied by client requiring additional works or preparation for their correct and safe operation.


4.9. Pro-Teck buys materials at quantity prices reserved exclusively for them. Any material supplied by us will be invoiced as the retail price.

(a). The company will confirm any materials individual cost if requested by Customer, but we are not able to provide copies of our material invoices.


4.10. Indicated time for completion is estimated time only and The Company reserves the right to extend required time under various circumstances or additional
Difficulties. The time required is calculated based on assumption that subject workplace will be empty with no furniture, fixtures and other trades working at the same time as Pro-Teck Electrical Limited.


4.11. Company reserves to charge additional labour for moving furniture or preparing workspace if Client premises will not be ready for work, not empty or occupier- unless otherwise agreed before work starts.


4.12. Company indicate where possible time required for completion but the overall cost is priced per item and not time used. Where job will be completed under the time indicated then charges will still apply as required.

5. DEPOSIT

5.1. A deposit is required to cover material expenses on all quotations that exceed £500.00.


5.2. Default deposits are minimum 30% of the total amount quoted (i.e. deposit of £1,000 is required for quoted £2,567.89)


5.3. Deposit payment should reach company account within 7 days after quotation accepted.


5.4. Deposits will be deducted from the final payment.

6. CUSTOMER SATISFACTION

6.1. If the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 48 hours to the Company and shall allow the Company, and/or its insurer, the opportunity of both inspecting such work and allowing any remedial work to be carried out. Any remedial work carried out by a third party before The Company can inspect the work, within a reasonable time period, will render any liability void. The Customer accepts if they fail to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the work is carried out.


6.2. The Company shall not be liable for any indirect or consequential loss or damage or for loss of profit or business or depletion of goodwill which arises out of or in connection with the Contract. Where the Company sells goods to a Customer who is not a Consumer and the Customer sells those goods directly or indirectly to a person who is such a Consumer, without prejudice to its rights under the Contract the Customer shall indemnify the Company against any liability or loss whatsoever arising directly or indirectly pursuant to the Consumer Protection Act 1987.


6.3. It is the responsibility of The Customer:

(a). remove valuable or fragile items from the areas where the Works will be carried out.
(b). To remove pictures and other wall-hanging features.
(c). To remove any portable electrical goods.
(d). To make workspace available and accessible.
(e). To provide parking space for two vans during agreed electrical works


6.4. Pro-Teck Electrical Limited will take reasonable steps to ensure that any valuables left in the work area are carefully and thoroughly covered and/or masked. However, on the rare occasion of overspill or dust getting past these precautions, we will endeavour to ensure that it is satisfactorily cleaned. If you are concerned about any particular valuables, please make The Company aware so that we can take the appropriate precautions.


6.5. In the event of complaints including breakages and damages, Pro-Teck Electrical Limited will notify The Customer immediately and aim to solve the situation. The Customer must notify Pro-Teck Electrical Limited, in writing within 7 days of any complaints or breakages. Any breakages notified after this period will not be considered.


6.6. We will treat all complaints with urgency and in a discreet manner. All complaints will be logged for future reference and we will strive to keep The Customer updated.


6.7. All written complaints can be sent to our Complaints Department at Pro-Teck Electrical Limited, 26 Fairfield Drive, Frimley GU16 8RL or info@pro-teck.co.uk. After receiving your written complaint, we will undertake a full investigation, the result of which will be communicated to you in writing, within 14 days of us receiving your letter/email. We kindly ask that the customer provides as many details regarding their complaint as possible which should include dates, location address, invoice numbers and the engineer’s details.


6.8. All the certificates issued after completion of the job will not be released to the customer before settling the total amount of the work done.


6.9. Some visual changes will occur when the works have been completed and Pro-Teck will make reasonable efforts to leave the site tidy, albeit not exactly as before works started.

7. FINAL SIGNING-OFF

7.1. It is the customer responsibility to be available on the final day for the signed agreement for consultation, final snagging and final signing-off. In the event that The Customer is unavailable, unless otherwise agreed, the customer accepts, in his absence, that the project has been completed to their satisfaction.


7.2. On completion outstanding balance must be paid in full within 7 days and then any certification will be signed and handed over to the customer. Any queries about final balance should be raised within 48 hours from receiving final bill/update.


7.3. The customer agrees that all works are complete when the items on the quotation/agreement have been completed.

8. PAYMENTS

8.1. We accept payment by bank transfer, cheque or cash. All prices shown in GBP sterling exclude VAT unless otherwise stated.


8.2. All payments schedules must be agreed by Pro-Teck Electrical Limited, otherwise, default deposit and stage payments stand.

(a). for any works taking more than one-week stage payments in the proportion of completed works done is required, stage payments have to be cleared before next work stages commence- unless agreed otherwise.
(b). Default stage payments should equal to 65% paid on 1st fix completion and 35% paid on 2nd fix completion.
(c). Pro-Teck Electrical Limited Limited issue the invoice after each weekly stage works or if the job does not take longer than one week it seems to invoice to all work done. The customer has 48 hours to enquiry about the invoice – after the expiration invoice is automatically accepted.


8.3. All invoices are due upon presentation or completion of the work, or by agreement. Should any invoice become overdue, then all invoices are due immediately.


8.4. In the event of late payments Pro-Teck Electrical Limited reserves right to charge interest on overdue amounts at an interest of 15.00 %. No certificates of any kind are issued until payment is made in full.

(a). Late payments can be passed to a debt management company or Court, in this event Client will be responsible to pay additional amounts towards recovery fee (minimum 16%) and all other associated costs.


8.5. Title to any goods, supplied by the Company to the Customer shall not pass to the customer and shall remain the ownership of the company until payment in full for such goods has been made.


8.6. Until such time as title in such goods have passed to the Customer:

(a). The Customer grants to the Company or its agents any agents access to the Customer’s premises. Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all or any part of such goods in which title remains vested in the Company
(b). For the purpose specified in (a), the Company or any agents acting on behalf of the Company shall be entitled at any time & without notice to enter any premises in which goods or any part is therefore installed, stored or kept or is reasonably believed so to be.
(c). The Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferring or disposing of such goods.

9. TERMINATION

9.1. Pro-Teck Electrical Limited reserves the right to terminate any signed agreement or project at any time.


9.2. Pro-Teck Electrical Limited will not tolerate any aggressive behaviour, rude behaviour, racism, nationalism, sexism, homophobia or ageism directed towards any of its staff or contractors. As a result, we will exercise our right to terminate any signed agreement or project.


9.3. The customer can terminate the contract with Pro-Teck Electrical Limited anytime, the customer will remain liable for quoted and other works requested in full amount.

10. FORCE MAJEURE

10.1. The Company shall be under no liability for any loss (including consequential loss or loss of profit) damage or delay or expenses of any kind whatsoever caused wholly or in part by Act of God, outbreak of war, civil commotion, government policies or restrictions or control including restrictions on export or import or other licences, trade or industrial disputes of whatever nature, whether or not such dispute involves the Company, its servants or agents, or by any other contingency whatsoever which is beyond the control of the Company.

©2019 Pro-Teck Smart Solutions,

Effective date: 06/08/2026
Last updated: 06/08/2026